Turnitin THE EFFECT OF TRAINING IMPLEMENTATION ON THE WORK QUALITY OF HOUSEKEEPING DEPARTMENT EMPLOYEES AT THE RITZ-CARLTON, BALI

I Gusti Ngurah Sastra Buwana, - and Irene Hanna Sihombing, - and Ni Desak Made Santi Diwyarthi, - Turnitin THE EFFECT OF TRAINING IMPLEMENTATION ON THE WORK QUALITY OF HOUSEKEEPING DEPARTMENT EMPLOYEES AT THE RITZ-CARLTON, BALI. Bali Tourism Polytechnic, The 1St International Conference on Hospitality, Tourism, and Entrepreneurship.

Text 27 Turnitin THE EFFECT OF TRAINING IMPLEMENTATION ON THE WORK QUALITY OF HOUSEKEEPING DEPARTMENT EMPLOYEES AT THE RITZ-CARLTON, BALI.pdf Download (3MB)

Abstract

This study aims to investigate the role of job training implementation on work quality produced by housekeeping department employees at The Ritz-Carlton, Bali. The target population were all employees of the housekeeping department with a total of 216 people. Through the purposive sampling technique, obtained as many as 134 people who fit the criteria. Empirical data were collected through the distribution of questionnaires directly to the housekeeping staff. The data were analyzed through a simple linear regression approach with the SPSS program. The findings reveal that job training has a positive and significant effect on work quality. The results of the coefficient determination show that job training has a very strong influence on work quality, where the contribution given is 80.7%. The resultsindicated that the application of effective job training to improve employee skills will be able to encourage the improvement of work quality. The research findings can make a positive contribution to the literature in the field of hospitality management and can provide practical implications for the management of The Ritz-Carlton Bali to always improve the work quality through the application of job training that is fit with the needs and weaknesses of employees.

Actions (login required)

View Item