PROSIDING 8th Biennial International Tourism Studies Association (ITSA) The Role of Work Motivation Mediates the Effect of Organizational Culture on Knowledge Sharing Behavior at Hotels in Badung Regency, Bali, Indonesia

Irene Hanna Sihombing, - PROSIDING 8th Biennial International Tourism Studies Association (ITSA) The Role of Work Motivation Mediates the Effect of Organizational Culture on Knowledge Sharing Behavior at Hotels in Badung Regency, Bali, Indonesia. 8th ITSA Biennial Conference 2020.

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Abstract

Employees who left their former workplace brought their experience, knowledge, skills and abilities to work with them. Those all capabilities were definitely could not be replaced all of sudden by the new employee. This case brings how importance of knowledge sharing process that further enable to strengthen the relationship of each employee regarding to knowledge, experience, skills and abilities among employees. In completing, their duties and responsibilities, employees must possess certain attitudes and behavior named a work culture. Work culture is based on life values that become traits, habits and strengths driver, shifted from attitude to protection that realized as work. In order to start work-related motivation, work motivation is compulsory. Work motivation can contribute from within and outside the employees so that employees can reach his or her goals along with the company goals. Motivation is a psychological process that is resulted from interaction between individuals and their environment. The purpose of this study was to investigate the effect of (1) work culture on work motivation. (2) work motivation on knowledge sharing behavior, and (3) work culture on knowledge sharing behavior through work motivation. This study is an explanatory research. The population were 4 or 5-star hotel employees in Badung Regency, Bali. From 360 questionaries, 212 questionaires were used for further analysis. The respondents were employees from operational department, from supervisor and craft level. Sampling of this study was carried out using the Slovin formula. The sampling technique used proportional random sampling, the data analysis technique in this study used PLS (Partial Least Square) analysis, which was operated through the SMARTPLS 3.0 program. The result of this study showed that work motivation has a role as mediation for organizational culture on knowledge sharing behavior

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