Ability of Mastering Japanese Language Guides in Bali

Indah Kusumarini, IIN (2018) Ability of Mastering Japanese Language Guides in Bali. Management and Tourism: Unique Knowledge Shaping in Our Hands. ISSN 26141329

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Abstract

This study aims to determine the ability of Japanese language guides in Bali. Japanese language examined in terms of pronunciation, grammar, vocabulary, fluency and attitude. It is also seen from the use of the language itself, such as when introducing themselves, when picking up at the airport, when explaining the tour program to guests and so forth. With the Slovin formula, the number of samples is 70 people. Data obtained by spreading the questionnaire at the airport to 70 Japanese tourists. Assessment by scoring the statement in the questionnaire, which is 5 = very good, 4 = good, 3 = enough, 2 = less, 1 = very less and also give an open answer or suggestion. From the data processing with SPSS, it is known that the average of Japanese language ability of guides in Bali is 3.9 (good) Mastery of pronunciation got the highest rating of 54,3%, attitude 47,1%, fluency 8,6%, vocabulary 8,6% and grammar 7,1% The guide is polite and friendly, looks sincerely serving from the heart, always serving with a smiling face (egao). But there are a few things to note: 1. Related pronunciation, "tsu" sometimes sounds shu or "su". 2. Toilets dirty, like in places of attractions and public facilities. Whereas the toilets in the hotel are very clean. 3. No notice of schedule changes so guests feel anxious. 4. Interfered with taxi calls.

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