can futsugo be acceptable in hotel services? a case study of a hotel in Bali

Indah Kusumarini, IIN (2021) can futsugo be acceptable in hotel services? a case study of a hotel in Bali. International Journal of Linguistics, Literature and Translation (IJLLT), 4 (1). pp. 79-92. ISSN 2617-0299

	Text Bukti koresponden, turnitin artikel futsugo (1).pdf Download (350kB)
	Text Can Futsugo be Acceptable in Hotel Services_ A Case Study of a Hotel in Bali (1).pdf Download (2MB)

Abstract

This article discussed about futsugo (daily language). The aim of this research was to know the futsugo style enable to use at the hotel services? As we know that hotel was as hospitality industry that keep special attention to courtesy and services, so was it posible the hotel staff using it? Does it threaten guests' faces? The data analyzed was conversation between japanese guest and hotel staff in Bali. The sampling used a random sampling technique. From the number of 73 five star hotels in Bali, it take 10 hotels for sample in this research . The conversation data was lurking recorded with mobile phone by hotel staff. The total number of the hotel staffs as the subject of this research was 15 participants. The data was conducted from May till August in 2019. There were 17 recorded data from the arrival at the airport, arriving at the hotel, stay at the hotel, till departure. According to Brown & Levinson's (1987) politeness theory, the data on conversations between Japanese guests and hotel staff in Bali were analyzed from the stages of arrival, familiarization, and engagement until departure. Based on data analysis, it is known that generally hotel staff uses negative politeness strategies alternately with positive politeness strategies depending on the context of the speech situation. From four those stages, it found futsugo utterances at the engagement stage. Then, futsugo style was used by the staff during handling guest complaints. In one dialogue, futsugo's utterance was found in the form of question sentences without question marks but using the rising intonation. and also confirmation the guest’s answer without copula desu. From the analysis of the conversation data, futsugo utterances are used by hotel staff and guests as a practical way of communicating. Futsugo's utterances which tends to be short is easier to catch by the ear, making it easier to handle guest complaints. If it viewed from the perspective of politeness theory, this speech can still be accepted. It can be seen from the whole conversation where negative politeness strategies and positive politeness strategies are applied in one dialogue, so that the appearance of Futsugo's utterances is still considered acceptable or does not threaten guests' faces.

Actions (login required)

View Item