Turnitin FACTOR ANALYSIS OF WAITER & WAITRESS’ WORK EFFICIENCY IN EL PATIO RESTAURANT, MELIA BALI HOTEL

Ni Made Adhiyudhani Dana Pramesti, - and Irene Hanna Sihombing, - and Ni Luh Suastuti, - Turnitin FACTOR ANALYSIS OF WAITER & WAITRESS’ WORK EFFICIENCY IN EL PATIO RESTAURANT, MELIA BALI HOTEL. Goodwood Publishing, THE 2nd INTERNATIONAL CONFERENCE ON TOURISM AND ENTREPRENEURSHIP (ICTE) 2020.

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Abstract

Purpose: This study is to determine factors that affect the work efficiency of waiters and waitresses at El Patio Restaurant in Melai Bali Methodology: The data collection techniques that used in this research are observations, interviews, documentation studies and questionnaires. Respondent in this research are 46 respondents. The sample collection technique used was saturated sampling. The data technique analysis in this research is KMO and Bartlett's Test, Anti-image mactries, communalities, total variant explained, matrix component, rotated component matrix and component transformation matrix. Findings: This research is resulted three factors consisting of the variables that have been studied. The first factor is individual competence, second is organization support and the third factor is reward. Limitation: In order to adapt this research to the existing problems, this research is limited to the factors that affect the work efficiency of waiters and waitresses at El Patio Restaurant. Contribution: The management in Melia Bali will further improve the work efficiency factors.

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