Politeness Strategy of Japanese Hotel Staff in Bali

Indah Kusumarini, IIN (2021) Politeness Strategy of Japanese Hotel Staff in Bali. Growingscholar Publishing., London, United Kingdom.

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Abstract

This research is about Japanese politeness strategies. It aimed at determining the strategy of politeness in Japanese hotel staff in Bali when providing services to Japanese guests. The data was collected from conversations between Japanese guests and hotel staff were obtained by recording. The total number of participants were 32 participants, 15 person of hotel staff and 17 Japanese guests. The result of data analysis founded the hotel staff implemented the negative and positive politeness strategies. The negative politeness strategies can be seen from (1) formal utterance in the form of keigo, (2) utterance that does not contain coercion (giving choices). Positive politeness strategies can be seen from (1) utterance that contains attention, offers of assistance, sympathy for the needs of guests, (2) utterance that uses a variety of futsugo (daily language). This futsugo speech founded in conversations at the occupancy stage, especially in the speech handling guest complaints. While at the arrival, familiarisation and departure stages, there were no varieties of futsugo. This can be seen from all conversations where negative politeness strategies and positive politeness strategies applied in one dialogue, so that the appearance of futsugo's utterance was still considered acceptable or does not threaten guests' faces.

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